Overview
This article explains how to connect your Amenitiz account with Agoda, so that availability and rates sync automatically from Amenitiz to Agoda, and new Agoda bookings appear directly in your Amenitiz calendar.
This article answers: "How do I set up the channel manager connection between Amenitiz and Agoda, and what do I need to prepare before requesting it?"
Before you start
Make sure you have the following ready — Amenitiz support will need all of it to send the connection request to Agoda:
Your Agoda Property ID (Hotel ID) — visible in the top-right corner of your Agoda extranet.
A list of your Agoda room names and the matching rooms in Amenitiz.
The rate plan you want to connect to Agoda. Not sure how to create one? Here's how to create a rate plan.
Confirm that the number and structure of rooms in Amenitiz exactly match Agoda. Amenitiz can't modify your Agoda inventory directly — room types, quantities, and rate plans must already be correctly configured on the Agoda side.
Step-by-step instructions
Send the connection request to Amenitiz support
Email [email protected] with the subject
Request to Connect Amenitiz with Agoda.Include your Agoda Property ID and the room/rate plan mapping from the checklist above. Support will use these details to send a channel manager connection request to Agoda.
Wait for Agoda to accept the connection request
Agoda must accept the request before the connection can be set up. This happens on Agoda's side — there's nothing to do in Amenitiz at this point.
Verify the connection once activated
Once support confirms the connection is active, your availability and rates will sync automatically from Amenitiz to Agoda, and new Agoda bookings will appear directly in your Amenitiz calendar.
Open your Agoda extranet and check that prices and availability are syncing correctly with your Amenitiz inventory.
⚠️ Warning
Reservations made before the connection won't be imported automatically. Add them manually to your Amenitiz calendar to avoid overbookings.
The connected Agoda rate plan(s) must be set to open on the Agoda side for the sync to work properly.
If you change your room structure or rate plans later, contact our team so we can keep both platforms in sync.
FAQs
What happens to my Agoda bookings made before the connection?
What happens to my Agoda bookings made before the connection?
They won't be imported automatically. To avoid overbookings, add each pre-connection reservation manually to your Amenitiz calendar before the sync goes live.
Does Agoda have to accept the connection request?
Does Agoda have to accept the connection request?
Yes. Amenitiz support sends the channel manager request, but Agoda must accept it from their side before availability and rates can start syncing.
What syncs between Amenitiz and Agoda once the connection is live?
What syncs between Amenitiz and Agoda once the connection is live?
Availability and rates sync from Amenitiz to Agoda. New Agoda bookings flow back into your Amenitiz calendar. Extras and other Amenitiz-only items don't sync — those have to be configured on each platform separately.
Do my Agoda rate plans need to stay open?
Do my Agoda rate plans need to stay open?
Yes. The connected rate plan(s) on Agoda must be set to open. If they're closed on the Agoda side, the sync from Amenitiz won't work properly.
What if I add a new room or rate plan in Amenitiz after connecting?
What if I add a new room or rate plan in Amenitiz after connecting?
Contact [email protected]. Room/rate plan mapping is set up at connection time, so any structural change needs to be re-mapped to keep both platforms in sync.