Overview

Guests can buy gift cards on your booking engine, for themselves or to send to someone else. The recipient then uses the card to pay for a stay. This article explains how to create gift cards, what happens when a guest buys one, and how a gift card is used to pay for a booking.

Before you start

AmenitizPay must be activated on your account.
Gift cards are not available on Property Manager accounts.

Step by step

Create a gift card

Go to Booking engine → Gift cards.
Click Create a new gift card.
Enter a Name and Description in each language you use. Guests see these on your booking engine.
Set the Amount. This is what the recipient can spend on your booking engine.
Set the Validity period in months.
Optional: choose the Sales Terms that apply to this card, and add an image under Image → Upload Image.
Click Save. The gift card now appears on your booking engine.

Example

With a €100 gift card, the recipient can spend €100 on a stay. The stay must include at least one room, and they can add extras.

When a guest buys a gift card

Gift cards can only be bought on your booking engine, one per purchase.
The buyer can send the card straight to someone else by email.
The buyer receives a confirmation email with the amount and the expiry date. The recipient receives an email with the code and everything they need to use the card.
You find every purchased card in Reservations → Gift cards. Click Details to see the remaining amount, the expiry date and the bookings the card was used on.

📌 Note

When a card's full amount has been used, it no longer appears in Reservations → Gift cards.

Pay for a booking with a gift card

On the booking engine: the guest enters the gift card code when booking. They can use the same card for several bookings until its amount runs out.

Over the phone or by email:

Open the booking and go to Payments.
Click Log payment.
Select Client voucher as the payment method.
Enter the gift card code.

Extend a gift card's validity

When a card expires, any unused amount is lost and can't be refunded. To give a guest more time:

Open the guest's profile.
Go to Vouchers and click Edit voucher.
Change the validity and click Save.

Important rules

⚠️ Warning

A gift card can't be refunded after purchase.
The amount of a purchased card can't be changed.
Only one gift card can be used per booking.

If a stay costs more than the card's balance, the guest pays the difference with your usual payment methods.
Changing a gift card (for example, raising the amount of your "Valentine's Day" card) only affects future purchases. Cards already bought keep their original amount.
The invoice for a gift card purchase is issued without VAT. Nothing else can be added to it, because it is already paid.

Why offer gift cards

Income all year round, including outside your season, paid out through AmenitizPay.
Guests can offer a stay without choosing dates.
Bookings paid with a gift card are paid before check-in.
No outside provider is needed.
Gift cards bring in new guests, and past guests can buy them for friends.

💡 Tip

Add a page or menu item on your website that shows your gift cards.

FAQs

Can I add a picture to a gift card?

Yes. When you create or edit a gift card, go to Image and click Upload Image. You can add one JPG or PNG image per card.

A gift card code doesn't work. What should I check?

In Reservations → Gift cards, check that the card hasn't expired and still has money on it. Also check that no other gift card is already applied to the booking: only one can be used per booking.

Can a guest buy several gift cards at once?

No. A guest can buy one gift card per purchase. To buy another, they place a new order.

How to create, sell and use gift cards