📌 Phased rollout — The new Chekin integration activates gradually for all hotels. If you don't see the Chekin Portal in your sidebar yet, you haven't been migrated — your current Chekin setup keeps working as before.
Overview
When a guest completes their Chekin online check-in, their details are saved on the client record on the booking automatically. You do not need to do anything for the data to appear.
If the data did not arrive (for example, the guest filled the form just before you opened the booking), you can pull it manually with the Fetch Chekin info button.
How automatic sync works
As soon as the guest submits their Chekin form, Amenitiz receives the data and updates the client record on the booking. There is no manual step on your side.
📌 Note — Only the lead guest's details are synced to the client record. Information from additional guests on the reservation stays in Chekin. To see additional guests, open the reservation in the Chekin Portal from your sidebar.
Pull data manually with Fetch Chekin info
Use this when the automatic sync has not arrived yet, or after a name correction.
Before you start
Chekin must be activated and linked to your Amenitiz account.
The guest must have completed the Chekin online check-in form. If they have not, the fetch returns an error.
Fetch Chekin info is desktop-only.
Step-by-step
Go to
ReservationsorPlanning.Open the booking.
Click
View booking details.Click the
Customertab.Click
Edit.Click
Fetch Chekin info.
The client fields are filled in from the guest's Chekin form.
Which fields are imported
Whether the data arrives via automatic sync or manual fetch, the same fields are imported into the client record:
Client field in Amenitiz | Source in Chekin |
First name | Name |
Last name | Surname (and Second surname when present) |
Phone | Phone code + number |
Legal document number | Document number |
Legal document type | Document type (Passport, DNI/NIE, or CC) |
Tax / fiscal code | Fiscal code |
Address | Residence address |
City | Residence city |
Postal code | Residence postal code |
Province | Residence province |
Country | Residence country |
Region | Derived from the province (Spain / Italy only) |
Nationality | Nationality |
Important rules
📌 Note — Only the lead guest's details are synced to the client record. Additional guests on the reservation stay in Chekin.
⚠️ Warning — Blank fields in Chekin do not overwrite existing data in Amenitiz. If a field was already filled in manually, it stays as it is.
Important — If the lead guest's name in Chekin differs from the name on the booking, a new client (a "stayer") is created and linked to the room instead of updating the existing client. Both records are kept.
What is not imported
The following fields are collected by Chekin for online check-in or police reporting but are not synced to Amenitiz:
Date of birth
Gender
Place of birth
Arrival and departure dates (already on the booking)
Passport or ID document photos and scans
Check-in signature
FAQs
Why am I getting an error when I click Fetch Chekin info?
Why am I getting an error when I click Fetch Chekin info?
The guest has not completed the online check-in form yet. Contact the guest, ask them to complete it, then try again. They can also use the link in the automated check-in email.
Do I still need to click Fetch Chekin info if data syncs automatically?
Do I still need to click Fetch Chekin info if data syncs automatically?
Usually no. Use it as a fallback when you do not see the guest's details on the booking, for example right after the guest submitted the form.
Can I fetch information for a second guest on the booking?
Can I fetch information for a second guest on the booking?
No. Only the lead guest's details are synced. Additional guests' details stay in Chekin. Open the reservation in the Chekin Portal to see them.
Will the fetch overwrite data I already filled in?
Will the fetch overwrite data I already filled in?
Only fields the guest filled in Chekin are updated. If a Chekin field is empty, your existing value in Amenitiz is kept.
Why did a new client appear instead of updating the existing one?
Why did a new client appear instead of updating the existing one?
The name in Chekin did not match the name on the booking. Amenitiz creates a new client (a "stayer") linked to the room so both records are kept.
Can I fetch information from the mobile app?
Can I fetch information from the mobile app?
No. Fetch Chekin info is only available on desktop. Automatic sync still happens regardless of the device you use.