Overview
Reply to your Booking.com guests directly from Amenitiz — no need to log in to your Booking.com extranet. Messages from Booking.com land in your OTA Inbox, where you can read and answer them like any other conversation.
⚠️ Warning — messaging window
Booking.com only keeps the chat open until one week after the guest's check-out date. After that, the conversation is closed by Booking.com and you'll see "This conversation is disabled". There is no way to extend it from Amenitiz.
Before you start
Your Booking.com account must be connected to Amenitiz via the channel manager.
Messaging works for reservations made through Booking.com — for Airbnb guests, see the Airbnb inbox article.
Step by step
In the sidebar, go to
Messaging→OTA Inbox. You'll see the list of conversations from your Booking.com guests, sorted by most recent activity.Click the guest whose message you want to read. The full conversation thread opens on the right, with reservation details (dates, room, guest name) shown at the top.
Type your reply in the text box at the bottom of the conversation and click
Send. The guest receives your message through Booking.com's own messaging channel — no extra setup needed.
💡 Tip — reply from the reservation
You can also open the chat directly from a booking: open the reservation and switch to its Inbox tab. Useful when you're already reviewing the guest's stay details.
FAQs
Why do I see "This conversation is disabled"?
Why do I see "This conversation is disabled"?
Booking.com closes the chat one week after the guest's check-out date. The conversation history stays visible, but you can't send new messages.
Can I reply from my phone?
Can I reply from my phone?
Yes — the OTA Inbox is available in the Amenitiz mobile app under the same Messaging menu. New messages trigger a push notification if you have the app installed.
The guest replied but I didn't get a notification — why?
The guest replied but I didn't get a notification — why?
Check that push notifications are enabled for the Amenitiz app on your device, and that Booking.com still considers the conversation active (you're inside the one-week-after-checkout window).
Can I write to a guest before they check in?
Can I write to a guest before they check in?
Yes — as soon as the reservation appears in Amenitiz, the conversation is open. You can send pre-arrival messages directly from the OTA Inbox.
Where does the conversation go after the one-week limit?
Where does the conversation go after the one-week limit?
The thread is archived and remains visible inside the reservation's Inbox tab for reference. You just can't send or receive new messages on it.