How to manage deposits safely: Security for you & your guests

Hello, hoteliers! 👋

Deposits play a key role in protecting your business while ensuring a smooth and secure experience for your guests. Whether safeguarding against accidental damages or providing a seamless refund process, a well-managed deposit system gives peace of mind to both parties.

With AmenitizPay, you can handle deposits securely and effortlessly, keeping funds protected while simplifying management.

Why deposits matter 

1️⃣ Security for Your Business – A deposit ensures you have coverage in case of unexpected damages or incidentals.

2️⃣ A Safe & Transparent Process – Guests are reassured that their funds are held securely and not charged upfront, making the process feel fair and non-intrusive.

3️⃣ Streamlined Refunds & Dispute Resolution – No need to manually request payments for damages—pre-authorised deposits mean funds are available if needed, while refunds are automatic if no issues arise.

What happens when you take a deposit?

When you take a deposit through AmenitizPay, the amount is held on the guest’s card but remains independent from their booking payment.

• The deposit is not charged upfront – Instead, the amount is temporarily blocked on the guest’s card.
• It does not affect the guest’s available balance – The deposit hold ensures funds are available if needed, without charging them immediately.
• If no damages occur, the hold is released automatically after 30 days – This ensures a seamless experience for your guests while keeping you protected.

💡 Did you know? Since all transactions with AmenitizPay are encrypted and PCI-compliant, card details remain secure, ensuring a trusted and fraud-free experience.

Easily manage deposits

With Amenitiz, you can:

✅ Automate deposit handling – No need for manual payment requests or refunds.

✅ Customise your deposit/preauthorisation policy – Choose between a fixed amount or a percentage-based hold, depending on your business needs.

✅ Ensure secure and encrypted transactions – Every deposit is protected from fraud, giving peace of mind to both you and your guests.

A strong deposit system reinforces guest confidence while safeguarding your revenue—making it a valuable addition to your payment process.