In this article, you'll find the main steps to check if your property is not showing as bookable on your Booking Engine or online travel agencies (OTAs) such as Booking.com, Expedia and Airbnb.

Common issues

If your property is visible but not bookable, there might be a few reasons behind it. Below are the most common causes:

• The rate or availability isn’t set up correctly
• Restrictions are blocking bookings (e.g. minimum stay or closed to arrival)
• The room is not visible in the Booking Engine
• AmenitizPay is not properly linked (for Property Managers)
• A sync issue with the OTA is preventing updates

Step-by-step guide

If your property isn’t available for booking, we recommend going through the following checks before reaching out to our team: 

1. The property is not bookable in the Booking engine

It's important to understand that different rate plans are used for your Booking Engine (your website) and for OTAs like Booking.com or Expedia. 

If a guest can’t book through your Booking Engine, check the following:

1. Go to Planning > Inventory > Rate Plans

2. Look for the rate plans linked to your website (e.g. Standard, Non-refundable, etc.)

3. Make sure the relevant rate plan is open for the dates in question. If not, follow this guide.

4. The room has availability set to at least 1

• • If availability is 0, update it to 1, following this guide.

  • If the room still has 0 availabilities, go to Calendar and unlock the dates. Just follow this guide.

5. Check if the rate is correctly linked to the right rooms:

• Go to Booking Engine > Rates
• Click Edit on the rate plan
• Ensure the correct room types are selected
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6. There are no restrictions that could prevent bookings for that date. In the Inventory > Rate Restriction section, check for the following:

• Minimum or maximum length of stay rules
• Closed to Arrival  or Closed to Departure  settings.
• Stop sell applied to any room types. (The X button)

7. If you're using AmenitizPay and manage multiple properties:

1. Go to AmenitizPay > Settings
2. Select the Property tab
3. Check that each room is linked to an AmenitizPay account

   • If not, the property won't appear in the Booking Engine

   1.  

2. The property is not bookable on an OTA (e.g. Booking.com, Expedia):

The process for checking OTA availability is very similar to the Booking Engine—but make sure you’re looking at the rate plans and connections specific to the OTAs.

1. Go to Planning > Inventory > Rate Plans

2. Identify the rate plan linked to your OTAs (it may have a different name than your website rates)

3. Make sure the OTA rate plan is open for the dates in question
👉 The process is the same as for the Booking Engine. Just follow this guide.

4. Check availability in the Planning > Inventory > Calendar
👉 The process is the same as for the Booking Engine: the room must have at least 1 available unit and the date must be unlocked. 

5. Confirm the OTA rate is linked to the correct rooms and OTAs:

• Go to Booking Engine > Rates

• Click Edit on the OTA rate plan

• Make sure the right room types are selected

• In “Link this pricing to an OTA”, verify the correct OTAs are ticked

6. Check for restrictions in Inventory > Rate Restrictions
👉 The process is the same as for the Booking Engine: look for minimum stay rules, closed to arrival/departure, or stop sell (X icon). 

Still having issues?

Contact us and our support team will be happy to help.

What to prepare before contacting Support 

If you’ve gone through all the checks above and your property is still not bookable, please gather the following information before contacting us. This will help us resolve the issue more efficiently:

• The exact dates when your property is not bookable
• The platform where the issue occurs (Booking Engine, Booking.com, Expedia, etc.)
• How the restrictions should be configured (e.g. minimum stay, open to arrival, etc.)