Overview
This article shows you how to add a member to your team, assign their permission level, grant access to AmenitizPay and the Dashboard, and remove a team member when they no longer need access.
Use this article when onboarding a new teammate, when a team member changes role, or when someone leaves your property.
Before you start
Only the account owner can add, edit or delete team members.
Have the new member's first name, last name, and email address ready. The member activates their account from the invitation email.
Decide the permission level before you invite them: Administrator, Editor, Limited access, or Housekeeper.
Step-by-step instructions
Add a team member
Go to
Settings→Team.Click
Add a member to the team→ The invite form opens.Enter the member's first name, last name, and email address.
Choose a permission level (see section below).
Click
Add User→ The member receives an email to set their password.
Choose a permission level
Administrator— full access to every feature and setting.Editor— can manage content and bookings; no access to financial details.Limited access— view and edit only the calendar and inventory for the accommodations you select. Useful when a property owner should only see their own property.Housekeeper— access limited to the Housekeeping section (room statuses, cleaning tasks, daily housekeeping report).
📌 Note
A user holds one permission level at a time. Check or uncheck individual features on top of the role to customise the access further.
Individual permissions reference
On top of a role, you can tick or untick individual permission checkboxes to customise what a team member can do. Here’s what each checkbox controls.
📌 Note
Some permission labels don’t match exactly what they control. Check the notes below for the gotchas.
Bookings & planning
Can see and cancel bookings — opens the Bookings section and the Calendar view. Disabling this also blocks calendar access.
Can edit pricing — controls the Planning section, the Channel Manager, and the Booking Engine. Despite its name, it controls more than just pricing.
Can see booking event logs — view-only access to the history / event log tab inside a booking.
Accommodations & website
Can edit hotel and rooms info — Settings, room configuration, apps, channel-manager settings and general hotel information.
Can edit the website — website builder access.
Can access housekeeping planning — Housekeeping section (availability depends on your plan).
Payments & credit cards
Can view credit cards info — lets the user reveal an existing card’s full number. This does NOT allow adding new credit cards.
Can access Amenitiz Pay section — access to the AmenitizPay dashboard, authorisations and transactions pages.
Can manage Amenitiz Pay transactions (create payments, authorisations, etc.) — required to add a credit card to a guest’s booking, and to create payments or authorisations.
⚠️ Warning
To let a team member add a credit card to a booking, tick Can manage Amenitiz Pay transactions. The Can view credit cards info checkbox alone only lets them reveal existing cards — it doesn’t allow adding new ones.
Billing, invoices & reports
Can access invoices — invoices, receipts and hotel company management.
Can edit billing and see invoices — subscription and payment methods only. Despite its name, this does NOT control invoice access — use Can access invoices for that.
Can access the reports — Reports section.
Apps & dashboard
Can access the apps — Marketplace / apps sidebar.
Can see Dashboard Overview / Can see the Dashboard Statistics — either checkbox grants access to the Dashboard.
Grant AmenitizPay and Dashboard access
Inside the invite or edit form, tick these extra access options if the role needs them:
AmenitizPay access — can access the AmenitizPay section, create payments, handle authorisations, and edit hotel and room information.
Dashboard visibility — choose between
Statistics(upper part of the dashboard) andOverview(lower part). Restrict sensitive numbers by giving Overview-only access.
Edit or delete a member
Go to
Settings→Team.Find the member and click the three-dot icon next to their name.
To update access, click
Edit member, change the permission level, and save.To remove the member, click
Delete memberand confirm.
⚠️ Warning
Deleting a member is irreversible. You will need to send a new invitation if you later need them back.
FAQs
Why can’t my staff add a credit card even though “Can view credit cards info” is ticked?
Why can’t my staff add a credit card even though “Can view credit cards info” is ticked?
Can view credit cards info is view-only — it lets the user reveal the full number of a card that’s already saved. To let a team member add a credit card to a guest’s booking, also tick Can manage Amenitiz Pay transactions (create payments, authorisations, etc.).
Can a user have more than one permission level?
Can a user have more than one permission level?
No. Each user holds one permission level at a time. You can still customise individual feature access on top of that level.
Can I give a user view-only access to the calendar and inventory?
Can I give a user view-only access to the calendar and inventory?
No. Calendar and inventory permissions cannot be set to view-only. A user who can see either one will also be able to edit it.
What does the Housekeeper role see in Amenitiz?
What does the Housekeeper role see in Amenitiz?
The Housekeeper role is a simplified view limited to the Housekeeping section. Housekeepers can: see the room list with statuses (Clean, To Inspect, Dirty), assign cleaning tasks, update room statuses, see check-in/check-out information that affects cleaning, and print or email the daily housekeeping report.
Can I restrict a property owner to a single property?
Can I restrict a property owner to a single property?
Yes. Assign the Limited access level and pick the specific accommodations the owner should see.