📌 Phased rollout — The new Chekin integration activates gradually for all hotels. If you don't see the Chekin Portal in your sidebar yet, you haven't been migrated — your current Chekin setup keeps working as before.
Overview
Chekin collects guest data and submits it to Polizia di Stato (via Alloggiati Web) and ISTAT on your behalf. This guide applies to properties in Italy 🇮🇹.
When you activate Chekin from the Amenitiz Marketplace, three things happen automatically:
Chekin Portal appears in your Amenitiz sidebar. You manage bookings, police credentials, and submissions without leaving Amenitiz.
An automated online check-in email is created and attached to every room. Guests fill the form on your own website.
Guest data syncs back to Amenitiz automatically once the form is completed.
Before you start
You need your Alloggiati Web credentials (Polizia di Stato).
You need your ISTAT credentials for your region.
If you already created a Chekin account on chekin.com, do not log in there. Activate from the Amenitiz Marketplace.
Part 1 — Activate Chekin from Amenitiz
Go to Marketplace and search for Chekin.
Click Activate.
Enter your email and create a password.
Select Hotel (hotels and bed & breakfasts) or Vacation Rental (multi-property managers).
Click Create account.
⚠️ Warning
The property type cannot be changed later. To switch, delete the Chekin account and activate it again from the Marketplace.
Part 2 — Connect Polizia di Stato and ISTAT
After activation, open the Chekin Portal from your Amenitiz sidebar.
Go to the Properties tab and click your property name.
In Property Info, fill every field, then click Save Changes.
In Online check-in, toggle Send online check-in to guests automatically and pick when the form is sent (when the reservation is created, 24h before check-in, etc.). Click Save Changes.
In Legal:
Toggle Activate the automatic sending of guest data to your police account and enter your Alloggiati Web credentials.
Toggle Activate the automatic sending of guest data to your ISTAT account and enter your ISTAT credentials.
Click Save Changes.
📌 Note
Missing fields in Property Info block submissions to Polizia di Stato and ISTAT.
Monitor booking status
In the Chekin Portal, open the Bookings tab to follow guest data completion. Each guest has a status:
Completed — all guest data was collected and sent to the authorities.
Incomplete / On hold — fields are missing; Chekin cannot submit yet.
If a guest has not filled the form, resend the email from the Chekin Portal or copy the link and share it directly.
If the automatic 11 PM submission did not go through, open the reservation, go to Police (Check-in), and click Send manually.
Guest data sync
When a guest completes the form, Amenitiz updates the client record on the booking automatically. You can also pull the data manually with the Fetch Chekin info button on the booking. See: How to import guest information from Chekin.
FAQs
Can I sign up directly on chekin.com?
Can I sign up directly on chekin.com?
No. Activate from Amenitiz → Marketplace → Chekin → Activate. Accounts created on chekin.com are not synced.
Can I change the property type later (Hotel ↔ Vacation Rental)?
Can I change the property type later (Hotel ↔ Vacation Rental)?
No. Delete the Chekin account and activate it again from the Marketplace.
At what time does Chekin send guest data to Polizia di Stato?
At what time does Chekin send guest data to Polizia di Stato?
Nightly at 11 PM (local time). You can also send manually any time from the Chekin Portal.
A guest has not filled the form — what can I do?
A guest has not filled the form — what can I do?
Open the booking in the Chekin Portal, resend the form by email, or copy the form link and share it with the guest through your own channel.
Do I still need to log in to chekin.com?
Do I still need to log in to chekin.com?
No. The Chekin Portal in your Amenitiz sidebar covers everything: bookings, guest data, credentials, reports.
I use Nuki or another digital key — can I connect it through Chekin?
I use Nuki or another digital key — can I connect it through Chekin?
Smart locks are a premium Chekin feature. Contact Chekin support directly to confirm which lock systems are supported.