📌 Phased rollout — The new Chekin integration activates gradually for all hotels. If you don't see the Chekin Portal in your sidebar yet, you haven't been migrated — your current Chekin setup keeps working as before.
Overview
Chekin collects guest data and submits it to SEF (Serviço de Estrangeiros e Fronteiras) through the SIBA portal on your behalf. This guide applies to properties in Portugal 🇵🇹.
When you activate Chekin from the Amenitiz Marketplace, three things happen automatically:
Chekin Portal appears in your Amenitiz sidebar. You manage bookings, SEF credentials, and submissions without leaving Amenitiz.
An automated online check-in email is created and attached to every room. Guests fill the form on your own website.
Guest data syncs back to Amenitiz automatically once the form is completed.
Before you start
You need your SIBA credentials: Unidade hoteleira number, Chave de autenticação, and the establishment number (usually 0).
In your SIBA profile, set Método de Envio to Página no Portal. If it is set to Web Services, data may not reach SEF.
If you already created a Chekin account on chekin.com, do not log in there. Activate from the Amenitiz Marketplace.
Part 1 — Activate Chekin from Amenitiz
Go to Marketplace and search for Chekin.
Click Activate.
Enter your email and create a password.
Select Hotel (hotels and bed & breakfasts) or Vacation Rental.
Click Create account.
📌 Note
If you have more than one account in SIBA, select Vacation Rental at this step.
⚠️ Warning
The property type cannot be changed later. To switch, delete the Chekin account and activate it again from the Marketplace.
Part 2 — Connect SIBA / SEF
After activation, open the Chekin Portal from your Amenitiz sidebar.
Go to the Properties tab and click your property name.
In Property Info, fill every field, then click Save Changes.
In Online check-in, toggle Send online check-in to guests automatically and pick when the form is sent. Click Save Changes.
In Legal:
Toggle Activate the automatic sending of guest data to your police account.
Enter your SIBA credentials: Username = Unidade hoteleira number, Password = Chave de autenticação, Establishment number = usually 0.
Click Save Changes.
📌 Note
Missing fields in Property Info block submissions to SEF.
Monitor booking status
In the Chekin Portal, open the Bookings tab to follow guest data completion. Each guest has a status:
Completed — all guest data was collected and sent to SEF.
Incomplete / On hold — fields are missing; Chekin cannot submit yet.
If a guest has not filled the form, resend the email from the Chekin Portal or copy the form link and share it directly.
If the automatic 11 PM submission did not go through, open the reservation, go to Police (Check-in), and click Send manually.
Guest data sync
When a guest completes the form, Amenitiz updates the client record on the booking automatically. You can also pull the data manually with the Fetch Chekin info button on the booking. See: How to import guest information from Chekin.
FAQs
Can I sign up directly on chekin.com?
Can I sign up directly on chekin.com?
No. Activate from Amenitiz → Marketplace → Chekin → Activate. Accounts created on chekin.com are not synced.
Which SIBA credentials do I need?
Which SIBA credentials do I need?
The Unidade hoteleira number (Username), the Chave de autenticação (Password), and the establishment number (usually 0). You get these when you register in SIBA.
I have more than one account in SIBA — which property type should I pick?
I have more than one account in SIBA — which property type should I pick?
Select Vacation Rental when creating the Chekin account.
At what time does Chekin send guest data to SEF?
At what time does Chekin send guest data to SEF?
Nightly at 11 PM (local time). You can also send manually any time from the Chekin Portal.
My data is not reaching SEF — what should I check?
My data is not reaching SEF — what should I check?
In SIBA, confirm Método de Envio is set to Página no Portal, not Web Services. Then check that every field in Property Info on Chekin is filled.
Can I change the property type later (Hotel ↔ Vacation Rental)?
Can I change the property type later (Hotel ↔ Vacation Rental)?
No. Delete the Chekin account and activate it again from the Marketplace.
Do I still need to log in to chekin.com?
Do I still need to log in to chekin.com?
No. The Chekin Portal in your Amenitiz sidebar covers everything: bookings, guest data, credentials, reports.