Hello, hospitality lovers!
Thrilling developments at Amenitiz! We're revolutionizing how you communicate with guests through Booking.com Automated Messages. Time to ditch the email-only templates and and hop on the fun train of dynamic messaging! Let's explore how to activate it and take your guest interactions to the next level!
What is currently changing?
Are you one of those hoteliers who enjoys sending check-in instructions or warm welcomes to your guests before arrival? Maybe a thank you note to encourage them to return? Amenitiz now allows you to craft templates and use our centralized inbox (if you are not familiar with this amazing tool, check this article) to seamlessly send personalized messages to your Booking.com guests. Say goodbye to email hassles and hello to an enhanced guest experience!
Activating Booking.com Automated Messages
Would you believe me if I told you this doesn't take more than 30 seconds? Here are the steps
As seen in the video, you have to create an email template as you'd normally do. However, in the Delivery Method you must choose one of the 2 OTA Messaging options (depending on your preference). With this, your guests will receive the message through the Booking.com chat