Overview
A credit card stored on a reservation gives you two things: a way to charge or pre-authorise later via AmenitizPay (without asking the guest for details again), and a way to keep card data on file securely for the duration of the stay. This article walks through adding a card manually, and removing one when you no longer need it.
Before you start
AmenitizPay must be active for the card to be verified and chargeable. When you enter a new card, AmenitizPay runs a verification with the card's issuing bank; if the bank requires 3D Secure, the guest receives a verification request by email — once they complete it, the card is ready to charge.
If you've already taken a payment from the guest's card via AmenitizPay (e.g. a deposit), 3D Secure isn't triggered again when you save the card — it's already been verified.
Card details are stored encrypted by AmenitizPay (PCI-compliant) — you never see the full card number after entry, only the last 4 digits.
Deleting a card from a reservation only removes it from this reservation. If the same card is saved on the guest's client profile, it stays there for future bookings.
Add a credit card to a reservation
Open the reservation from
Reservationsor from the calendar.Scroll to the
Customer informationsection and clickAdd a new credit card.Enter the card details (number, expiry, CVC, cardholder name) and click
Add card.AmenitizPay verifies the card with the issuing bank. If 3D Secure is required, the guest receives an authentication request by email — once they accept, the card is ready to be charged or pre-authorised. You'll see the card listed in
Customer informationwith the masked number.
Delete a credit card from a reservation
Open the reservation and go to the
Customer informationsection.Find the card you want to remove. Click the three-dot menu (
⋯) next to it.Select
Delete. The card is removed from this reservation; AmenitizPay stops storing it for this booking. Any past payments made with that card remain in the reservation's payment history.
FAQs
I added a card and the guest is being asked to authenticate — what's that?
I added a card and the guest is being asked to authenticate — what's that?
It's 3D Secure (SCA) — a regulatory requirement for most European card payments. The guest's bank decides whether to ask for authentication. The guest receives a verification request by email and completes it on their bank's secure page (usually via SMS code or banking app). Until they do, the card stays in an unverified state and you can't charge it. If they're having trouble, you can resend the authentication link from the payment in the reservation.
The guest used the same card on another reservation — do I need to add it again?
The guest used the same card on another reservation — do I need to add it again?
If the card is already saved on the guest's client profile, you'll be able to pick it from the existing-card list when you go to charge — no need to re-enter or re-verify. If for some reason the card isn't appearing on the new reservation, add it manually as you would a new card.
Does deleting the card refund existing payments?
Does deleting the card refund existing payments?
No — deleting the card only stops it from being stored for future charges on this reservation. Payments already taken stay on the booking; they remain visible in the payment history and can still be refunded from there if needed.
When should I delete a stored card?
When should I delete a stored card?
When the guest's stay has ended and no further charges are expected. Some hoteliers prefer to delete cards after check-out as a data-hygiene practice — though AmenitizPay's PCI-compliant storage means there's no security risk in keeping them. If a chargeback is still possible, leaving the card saved makes any refund easier.
How do I charge a saved card?
How do I charge a saved card?
From the reservation's Payment section, click Create a payment and choose Use existing card. See how to manage payments on manual reservations for the full credit-card payment flow.