Overview
When you create a manual reservation in Amenitiz, the last step is the payment. From there you have five methods at your disposal — pick the one that matches how the guest is paying you (online card, in-person card, bank transfer, or already-collected payment).
The payment methods available are:
Credit card via AmenitizPay — charge a saved card on file, send a card-entry link to the guest, or type new card details in.
AmenitizPay terminal — physical card-present payment via the Bluetooth Wisepad3. See how to set up and use the AmenitizPay Bluetooth card terminal.
AmenitizPay transfer — send the guest a SEPA bank transfer request by email. See how to send a SEPA bank transfer request with AmenitizPay.
Payment link — generate a secure payment link to share with the guest via WhatsApp, email, or copy-paste.
Other transaction — log a payment the guest has already made outside Amenitiz (cash, external bank transfer, voucher, etc.) without charging anything.
Before you start
AmenitizPay needs to be active on your account for the credit-card, terminal, transfer and payment-link options. If it isn't, only Other transaction is available.
Some accounts have the Skip button on the payment step hidden — in that case completing a payment (or logging one via Other transaction) is required to save the reservation. This is configured by Customer Care; contact us if you want to enable or disable it.
Credit-card charges follow the rules of your sales terms (when to charge, how much, pre-authorisations). SEPA bank transfers don't support scheduling or pre-authorisation — the full amount is requested immediately.
Pay by credit card
Selecting Credit card via AmenitizPay opens the Payment Preferences screen. Two ways to define the charge:
Automatically charge — follow the schedule from your sales terms (e.g. €X at booking, €Y at check-in, or pre-authorise a security deposit).
Specify the amount to be charged upfront — type a single amount to charge right now. This option doesn't support pre-authorisation or scheduling.
You can adjust the global sales-terms rules anytime in AmenitizPay settings.
After picking the preferences, choose how to collect the card:
Use existing card — if the guest has a saved card on file. The masked card details are shown for verification before the charge runs.
Send a payment request — generate a payment link and share it by WhatsApp, email, or both. The guest enters the card details themselves on a secure page.
Enter new credit card details — type the guest's card in manually for an immediate charge.
Pay by bank transfer (SEPA)
Selecting AmenitizPay transfer:
Enter the guest's email — they receive an email with your bank details (a unique temporary IBAN, BIC/SWIFT, reference, amount).
Specify the amount to request.
SEPA transfers don't support scheduling or pre-authorisation. Only SEPA-network transfers are accepted; SWIFT, BACS or ACH will fail.
Record a payment already collected (Other transaction)
If the guest paid you before the booking was entered into Amenitiz (cash on arrival, external bank transfer, voucher, etc.), log it without charging anything:
Select
Other transactionas the payment method.Enter the amount paid, the payment method used (cash, transfer, etc.), and any reference.
Click
Next. The reservation is saved with the payment recorded — no charge is initiated on the guest.
Finalise the reservation
Once the payment is processed (or the request sent, or the existing payment logged), click Next to save the reservation. You can always come back to the reservation later to add more payments, refund, or log additional transactions.
FAQs
Can I skip the payment step?
Can I skip the payment step?
Depends on your account. If your AmenitizPay configuration has the manual-booking payment marked as mandatory, the Skip button is hidden — you have to complete a payment or log an Other transaction to save the reservation. If you'd like this requirement enabled or removed, contact [email protected].
What's the difference between Automatically charge and Specify the amount?
What's the difference between Automatically charge and Specify the amount?
Automatically charge follows the schedule defined in your sales terms — for example €100 at booking, the rest at check-in, or a pre-authorisation as a security deposit. Specify the amount is a one-off charge of an amount you type in; no scheduling, no pre-auth.
I see "Payment needs authentication" — what's happening?
I see "Payment needs authentication" — what's happening?
The guest's bank has flagged the charge for 3D Secure verification (a regulatory requirement for most European card payments). Open the payment, copy the authentication link and share it with the guest by WhatsApp or email so they can complete the verification with their bank. Until they do, the payment stays in the pending state.
The reservation got created but the payment failed — what now?
The reservation got created but the payment failed — what now?
Open the reservation, go to the Payment section, and add a fresh payment. You can retry with the existing card if the guest is willing, or send a new payment link for them to enter different card details. Until the payment lands, the reservation occupies the dates on your calendar but isn't paid for.
I'm sending a payment link via WhatsApp on Chrome and the page won't open — why?
I'm sending a payment link via WhatsApp on Chrome and the page won't open — why?
Most likely Chrome's pop-up blocker. Open Chrome Settings → Privacy and security → Site settings → Pop-ups and redirects, switch from Blocked to Allowed, refresh and try again.