Overview
This article explains how to connect your Amenitiz account with Vrbo/Abritel. Once connected, availability and rates sync automatically from Amenitiz to Vrbo, and new Vrbo bookings flow into your Amenitiz calendar. The connection is set up by Amenitiz support after you send them the required information.
Before you start
Confirm your property meets all of the following — Amenitiz support cannot complete the connection if any of these are missing:
Your listing is for an entire property (not just a room).
You have a valid VAT number. In France, your SIREN number works. In Spain, your Número de registro de la empresa. In Italy, your Numero di registrazione dell'azienda.
Your property is in a region where AmenitizPay is supported. Properties in Morocco and Mexico can't connect via XML because AmenitizPay isn't available there.
If you don't meet these requirements, you can still use the iCal method for basic availability synchronisation — see the FAQ below.
What to know about the Vrbo connection
Before requesting the connection, make sure you understand and accept the following:
100% of the payment is collected at the time of booking via AmenitizPay. If you already use non-refundable sales terms, link them to your Vrbo rate plan. Otherwise, go to
AmenitizPay→Settingsand update your payment calendar.Extras (e.g. cleaning fees) must be included in the rate. They can't be added separately on Vrbo.
Only one rate plan can be connected per property.
Per-person pricing isn't supported. Prices apply per listing, not per guest.
Your Vrbo listing title must be at least 20 characters and the description at least 400 characters.
Vrbo charges a 15% commission, deducted from your credit card on the 2nd of each month for completed stays. Factor this into your pricing.
Step-by-step instructions
Gather the required information. Have the following ready before you contact support:
Vrbo listing URL(s). If your property is already published on Vrbo, send the public traveller URL(s).
Rate plan to connect. Choose which Amenitiz rate plan you want to connect to Vrbo. Here's how to create an OTA rate plan.
House rules. Pet policy, smoking policy, children policy, plus any specific rules (quiet hours, no shoes indoors, etc.).
Cancellation policy. Pick one of the standard Vrbo options:
Strict — 100% refund if cancelled 60+ days before arrival.
Firm — 100% refund 60+ days before, 50% refund 30+ days before.
Moderate — 100% refund 30+ days before, 50% refund 14+ days before.
Flexible — 100% refund 14+ days before, 50% refund 7+ days before.
Non-refundable — no refunds.
Send the connection request to Amenitiz support. Email [email protected] with the subject
Request to connect Amenitiz with Vrbo. Include everything from the previous step.Wait for confirmation. Support will review the information, complete the connection, and confirm once everything is set up.
Troubleshooting
If you experience issues after the connection is set up, work through the following checks:
Confirm your Vrbo account onboarding is complete. An incomplete activation on the Vrbo side causes sync issues such as missing or incorrect prices.
Confirm Single Sign-On (SSO) onboarding is complete. The SSO process has to be finalised for your listings to sync rates and availability between Amenitiz and Vrbo.
Submit your Amenitiz Advertiser ID and Vrbo account details. During Vrbo onboarding, provide your Amenitiz Advertiser ID, company information, and Vrbo account details (language, currency, username/email).
Keep your linked rate plans active. If the Vrbo rate plan is closed in Amenitiz, availability won't push through.
FAQs
How long does the connection take to set up?
How long does the connection take to set up?
It depends on how long it takes to recreate your listings and complete the onboarding steps on Vrbo's side. Expect at least a day, sometimes longer.
Can I add more Vrbo listings later?
Can I add more Vrbo listings later?
Yes. Share the public traveller URLs of the additional listings with Amenitiz support and they'll be added to your existing connection.
What happens to photos and descriptions on Vrbo?
What happens to photos and descriptions on Vrbo?
Photos and descriptions are managed from Amenitiz. To update them on Vrbo later, contact [email protected].
What if I don't have a VAT number?
What if I don't have a VAT number?
You can still sync availability using the iCal method: share calendar links between Amenitiz and Vrbo. Note that iCal only syncs availability — it doesn't transmit full booking details (guest names, rates, payment).
Why can't properties in Morocco or Mexico connect to Vrbo?
Why can't properties in Morocco or Mexico connect to Vrbo?
The Vrbo connection requires AmenitizPay, which isn't available in Morocco or Mexico. You can use the iCal method instead for basic availability synchronisation.
What happens to my Vrbo bookings made before the connection?
What happens to my Vrbo bookings made before the connection?
Pre-connection bookings won't be imported automatically. Add each one manually to your Amenitiz calendar before the sync goes live to avoid overbookings.