Hello dear hoteliers! At Amenitiz, we understand that your hospitality needs to evolve, and circumstances might change. If you're considering cancelling your subscription with us, we want to make this process as smooth as possible for you. Follow these simple steps to ensure your request is handled efficiently.
1. Reach out via Email
Start by emailing us at [email protected] and include the reasons behind your cancellation request. We're always eager to learn what might not be working as expected, or how we can improve our services to suit your needs better. Your feedback helps us understand where adjustments can be made, either on our end or by providing you with creative solutions that could enhance your Amenitiz experience. For your cancellation request to be processed, ensure that you email from the registered account owner's email address and include a clear statement of your intention to cancel as well as any optional feedback you’d like to provide.
2. Let us review and respond
After receiving your email, a member of our Amenitiz team will review your request. We will contact you to discuss the next steps, which could involve finding solutions to improve your experience with Amenitiz and continue our partnership, or simply processing the cancellation. Our priority is to handle this with care and provide you with the best possible outcome. During the cancellation process, your account will remain active and charges will continue until the cancellation is completed. If you change your mind at any point before confirmation, you have the option to notify our team to continue with your subscription.
📌 Note Please keep in mind that Amenitiz subscriptions come with a commitment period of one year. To successfully process your cancellation request, ensure you reach out at least three months before your planned departure. For a more detailed look at our policies, you can always refer to our Terms & Conditions. Additionally, subscriptions renew automatically after the initial commitment period unless canceled with the required notice.
FAQs
I am selling my property and I need to set everything up for the new owner. How do I do it?
If you’re transferring ownership of the property, we’re here to help make that transition as smooth as possible.
Contact support — Email [email protected] with details about the ownership change.
Provide documentation — We may ask for documents confirming the sale or transfer of the business to ensure compliance and a secure transition.
New owner's details — Share the contact details of the new owner so our team can guide them through setting up their own Amenitiz account.
What If You Can’t Find Cancellation Options in Settings?
The cancellation process is not available through in-app Settings. You must initiate the process by sending an email cancellation request from the registered account email.