Overview
When Booking.com collects the payment from your guest, it pays you with a virtual card loaded with the amount for that booking. With AmenitizPay, Amenitiz charges that card for you automatically on the date the card becomes active, so you don't need to enter the card details yourself.
Before you start
AmenitizPay must be active on your property. See How to activate AmenitizPay for your property.
Automatic charging of virtual cards must be switched on for your property. If you're not sure it is, contact our support team.
Your Booking.com connection and your property must use the same currency.
How the charge works
When a Booking.com booking paid with a virtual card arrives, a card payment is scheduled on the booking.
The amount is what Booking.com loaded on the virtual card. This can be different from the booking total.
The card is charged automatically on the date it becomes active. Until then, the payment shows as scheduled in the booking's Payments tab.
If the booking changes before the card is charged, the scheduled payment is updated.
Step by step
Check a virtual card payment
Open the booking and click the
Paymentstab.Check the card payment: its amount, and whether it is scheduled or paid.
In your Booking.com extranet, open the same reservation and check the virtual card's balance and activation date.
Compare the two. AmenitizPay charges what the card holds, on its activation date.
FAQs
Why was the virtual card charged less than the booking total?
Why was the virtual card charged less than the booking total?
AmenitizPay can only charge the amount Booking.com loaded on the virtual card. Check the card balance in your Booking.com extranet. If part of the booking isn't covered by the card, collect it from the guest another way.
Why hasn't a virtual card been charged yet?
Why hasn't a virtual card been charged yet?
The card is charged on the date it becomes active, so check the activation date in your Booking.com extranet first. Bookings that arrived before automatic charging was switched on, and bookings where the Booking.com currency is different from your property's currency, aren't charged automatically.
Can bookings received before automatic charging was switched on be charged?
Can bookings received before automatic charging was switched on be charged?
Not automatically. Charge those virtual cards outside AmenitizPay, for example from your Booking.com extranet or your own card terminal, then record the payment on the booking as Other transaction.
The booking changed after the card was charged. Is the difference charged?
The booking changed after the card was charged. Is the difference charged?
No. The card is charged once. Collect any difference from the guest another way.
Is this the same as automating Booking.com payments with AmenitizPay?
Is this the same as automating Booking.com payments with AmenitizPay?
No. That covers bookings where the guest pays you with their own card. See How to automate Booking.com payments with AmenitizPay.