Hello dear hoteliers! At Amenitiz, we understand that your hospitality needs to evolve, and circumstances might change. If you're considering cancelling your subscription with us, we want to make this process as smooth as possible for you. Follow these simple steps to ensure your request is handled efficiently.
1. Reach out via Email
Start by emailing us at support@amenitiz.com and include the reasons behind your cancellation request. We're always eager to learn what might not be working as expected, or how we can improve our services to suit your needs better. Your feedback helps us understand where adjustments can be made, either on our end or by providing you with creative solutions that could enhance your Amenitiz experience.
2. Let us review and respond
After receiving your email, a member of our Amenitiz team will review your request. We will contact you to discuss the next steps, which could involve finding solutions to improve your experience with Amenitiz and continue our partnership, or simply processing the cancellation. Our priority is to handle this with care and provide you with the best possible outcome.
📌 Note
Please keep in mind that Amenitiz subscriptions come with a commitment period of one year. To successfully process your cancellation request, ensure you reach out at least three months before your planned departure.For a more detailed look at our policies, you can always refer to our Terms & Conditions.
FAQs
I am selling my property and I need to set everything up for the new owner. How do I do it?
If you’re transferring ownership of the property, we’re here to help make that transition as smooth as possible.
- Contact support — Email support@amenitiz.com with details about the ownership change.
- Provide documentation — We may ask for documents confirming the sale or transfer of the business to ensure compliance and a secure transition.
- New owner's details — Share the contact details of the new owner so our team can guide them through setting up their own Amenitiz account.
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