Managing reservations efficiently is crucial for keeping everything running smoothly. Whether it’s a manual booking or via the Amenitiz booking engine, updating stay dates is quick and easy. Let’s walk you through the process!
This guide will also outline the distinction between future/current and past reservations, making it easier to understand what changes are allowed for different scenarios.
Merging Dates: If some accommodations in a booking have different arrival and/or departure dates, editing the dates for the entire reservation will merge all dates. OTA Bookings: Changes to stay dates made on Booking.com will automatically sync with Amenitiz. However, changes made on other OTA platforms will not sync if the bookings were imported during the connection with the channel manager. Inactive Rate Plans: Modifications to reservations with removed or inactive rate plans will be blocked. You may need to reassign the reservation to an active rate plan or create a new reservation to resolve this issue. Past Reservations: No changes are allowed for past reservations.
Step-by-Step Guide
1️⃣ Access the Reservations Section
Go to the Reservations section in your Amenitiz dashboard. Click on the booking and select View booking details.
2️⃣ Change dates of stay
Click the three dots (⁝) in the top-right corner. Select Edit dates of stay, pick new dates, check availability, and click Confirm dates of stay.
3️⃣ Change dates of stay for a specific room in a reservation
If you need to modify dates for one room only, click the three dots (⁝) next to the room name. Select Edit room's dates, check availability, and click Confirm dates of stay.
Keeping your booking details up-to-date ensures a seamless guest experience. Always double-check changes before saving, especially for OTA bookings. If you need further assistance, feel free to reach out to our support team—we’re here to help!
Troubleshooting Common Issues
For blocked modifications, ensure the reservation is linked to an active rate plan. If managing a Booking.com reservation, advise guests to make changes directly in their Booking.com account to ensure proper synchronization.