Overview
When a guest arrives or leaves, you register the check-in or check-out in Amenitiz so the booking's status is up to date — useful for occupancy reports, housekeeping, and OTAs that track guest status.
You register check-in/check-out one booking at a time, from the booking's details panel. The same flow works on the mobile app.
Before you start
Check-out is only available once the booking is already checked in — you can't skip directly from "Booked" to "Checked out".
Check-in and check-out are both reversible — if you register one by mistake, the same button flips to Cancel Check-in / Cancel Check-out.
Registering a check-in/check-out doesn't change the dates of the booking — it just stamps the status. To shift the actual stay dates, see how to edit dates of stay in a reservation.
You can colour bookings on your calendar by check-in status to spot quickly who's still expected, who's in-house, and who's checked out — see how to customise your Calendar View.
Register check-in or check-out
Open the booking from
Planning→Calendar, or from theReservationslist.Click
See booking detailsto open the side panel.Scroll to the summary section. Each room in the booking shows a
Register Check-inbutton (orRegister Check-outonce it's already checked in). Click the right one.To undo, click the same button — it now reads
Cancel Check-inorCancel Check-out.
FAQs
Can I register check-in from the mobile app?
Can I register check-in from the mobile app?
Yes. Log into the Amenitiz app, open the reservation from the Activity tab or the Calendar tab, and tap Register check-in in the booking details. Same flow as the web.
I registered the wrong check-in — how do I cancel it?
I registered the wrong check-in — how do I cancel it?
Open the booking from the Calendar or Reservations list, scroll to the summary section, and click Cancel Check-in. The booking returns to Booked status. Same pattern for cancelling a check-out.
My booking has multiple rooms — do they check in/out together?
My booking has multiple rooms — do they check in/out together?
No, each room is checked in and out independently. From the booking details summary, you'll see a separate Register Check-in / Register Check-out button per room. Click each one you want to update.
Will registering check-in send a notification to the guest?
Will registering check-in send a notification to the guest?
No. Check-in/check-out registration is an internal status change — no email or notification goes to the guest. If you want to send a welcome message, do that separately from the booking's communication tab.