Overview
In Italy you can issue fiscal receipts (ricevute fiscali) straight from your Amenitiz account, for both private individuals and legal entities. Each receipt is sent automatically to your tax drawer (cassetto fiscale) at the Agenzia delle Entrate.
Before you start
Available in Italy only.
Not available on the flat-rate tax regime (regime forfettario) — Amenitiz cannot create fiscal receipts on this regime. If you are on it, you will need another way to issue your receipts.
A VAT number (Partita IVA) is required. Without one you cannot create fiscal receipts.
You do not need to activate electronic invoicing to create fiscal receipts. The two are independent.
The initial setup is done by the Amenitiz support team. You will need the username, password and PIN of your cassetto fiscale.
Step-by-step instructions
1. Set up your company details
Go to
Invoices.Click
Settings.Click
Editon the right.Fill in every required field (the
VAT numberis mandatory).Click
Save.Email us at [email protected] with the username, password and PIN of your cassetto fiscale, so we can finish the connection.
The company details screen looks like this:
📌 Note
If you do not have your credentials or PIN to hand, recover them on the Agenzia delle Entrate website — Hai smarrito il pincode o le credenziali. The Amenitiz team cannot request these details on your behalf.
2. Create a fiscal receipt
Go to
Reservations.Click
View booking details.Open the
Invoicestab.Click
Generate a receipt.Add the guest's details if any are missing, following the screen. You will be taken to the guest's contact if needed.
If you do not have the address, tax code or another detail, enter a
.so the field is not left empty.Click
Save.Open the
Invoicestab again.Click
Generate a receipt.Choose
Private IndividualorLegal Entity.Select the charges to include in the receipt.
Click
Generate.
Choosing the charges to include looks like this:
📌 Note
If an accommodation or an extra has no tax included, Amenitiz asks you for the Nature of the product — the reason the selected charge is exempt from tax.
3. View, download or cancel a receipt
You can find the receipts you have created in two places:
View booking details→InvoicesInvoices→Receipts
Receipts are sent automatically to your cassetto fiscale at the Agenzia delle Entrate (1). You can also cancel one (2) and issue a RESO (return) receipt in its place.
Here are some examples:
1) Sent to the cassetto fiscale:
2) Cancellation and RESO receipt:
To download the receipt as a PDF, print it or email it to the guest, click the blue icon on the right.
Frequently asked questions
My receipt was rejected with “'Nazione' non presente”. What do I do?
My receipt was rejected with “'Nazione' non presente”. What do I do?
The message reads The receipt was rejected: 'Nazione' non presente. It means the country is missing from your own details at the Agenzia delle Entrate: the profile linked to the credentials connected to Amenitiz (for example, the legal representative's). It is not about the guest, so editing the guest's details will not fix it.
Log in to the Agenzia delle Entrate website with the same credentials, or ask your accountant to do it.
Add the country to the details of that profile and save.
In Amenitiz, click
Generate a receiptagain.
A rejected receipt is not created, so there is nothing to cancel. If the country is already filled in and the error comes back, contact us at [email protected].
I get a credentials error when I create a receipt. What do I do?
I get a credentials error when I create a receipt. What do I do?
If you see Credentials error on receipt creation, The receipt provider refused the login, or a general error such as Error creating receipt. Please try again., the password of your Agenzia delle Entrate account (Fisconline) has most likely expired. These passwords must be renewed regularly.
Log in to the Agenzia delle Entrate website and set a new password.
In Amenitiz, go to
Invoices→Settingsand clickEditon the right.In the Scontrino Elettronico section, enter the new
Password. If your PIN changed too, updatePin.Click
Save.Click
Generate a receiptagain.
A receipt that fails with a credentials error is not created, so there is nothing to cancel.
If you see The receipt provider is not responding, your password is not the problem: wait a few minutes and try again. If it keeps happening, contact us at [email protected].
If you have lost your PIN or credentials, see the question below about recovering them.
Can I create fiscal receipts on the flat-rate tax regime?
Can I create fiscal receipts on the flat-rate tax regime?
No. Amenitiz does not support fiscal receipts on the regime forfettario. You will need another way to issue your receipts.
Do I need electronic invoicing to issue fiscal receipts?
Do I need electronic invoicing to issue fiscal receipts?
No. The two are independent — you do not need to activate electronic invoicing to create fiscal receipts.
What is needed for the initial setup?
What is needed for the initial setup?
A valid VAT number in your company details, plus the credentials of your cassetto fiscale (Agenzia delle Entrate username, password and PIN) sent to the Amenitiz support team at [email protected].
I have lost the PIN or the credentials of my cassetto fiscale — what do I do?
I have lost the PIN or the credentials of my cassetto fiscale — what do I do?
Recover them on the Agenzia delle Entrate website: Hai smarrito il pincode o le credenziali. The Amenitiz support team cannot request this information on your behalf.
Can I change the design of the receipt PDF?
Can I change the design of the receipt PDF?
No. The design comes from the Agenzia delle Entrate as a fixed format and cannot be changed.
What do I do if I created the wrong receipt?
What do I do if I created the wrong receipt?
Cancel it from the Invoices → Receipts list and issue a RESO (return) receipt in its place.