Overview

In Italy you can issue fiscal receipts (ricevute fiscali) straight from your Amenitiz account, for both private individuals and legal entities. Each receipt is sent automatically to your tax drawer (cassetto fiscale) at the Agenzia delle Entrate.

Before you start

Available in Italy only.
Not available on the flat-rate tax regime (regime forfettario) — Amenitiz cannot create fiscal receipts on this regime. If you are on it, you will need another way to issue your receipts.
A VAT number (Partita IVA) is required. Without one you cannot create fiscal receipts.
You do not need to activate electronic invoicing to create fiscal receipts. The two are independent.
The initial setup is done by the Amenitiz support team. You will need the username, password and PIN of your cassetto fiscale.

Step-by-step instructions

1. Set up your company details

Go to Invoices.
Click Settings.
Click Edit on the right.
Fill in every required field (the VAT number is mandatory).
Click Save.
Email us at [email protected] with the username, password and PIN of your cassetto fiscale, so we can finish the connection.

The company details screen looks like this:

📌 Note

If you do not have your credentials or PIN to hand, recover them on the Agenzia delle Entrate website — Hai smarrito il pincode o le credenziali. The Amenitiz team cannot request these details on your behalf.

2. Create a fiscal receipt

Go to Reservations.
Click View booking details.
Open the Invoices tab.
Click Generate a receipt.
Add the guest's details if any are missing, following the screen. You will be taken to the guest's contact if needed.
If you do not have the address, tax code or another detail, enter a . so the field is not left empty.
Click Save.
Open the Invoices tab again.
Click Generate a receipt.
Choose Private Individual or Legal Entity.
Select the charges to include in the receipt.
Click Generate.

Choosing the charges to include looks like this:

Selecting the charges to include in the receipt

📌 Note

If an accommodation or an extra has no tax included, Amenitiz asks you for the Nature of the product — the reason the selected charge is exempt from tax.

3. View, download or cancel a receipt

You can find the receipts you have created in two places:

View booking details → Invoices
Invoices → Receipts

Receipts are sent automatically to your cassetto fiscale at the Agenzia delle Entrate (1). You can also cancel one (2) and issue a RESO (return) receipt in its place.

Here are some examples:

1) Sent to the cassetto fiscale:

2) Cancellation and RESO receipt:

Cancelling a receipt and issuing a RESO receipt

To download the receipt as a PDF, print it or email it to the guest, click the blue icon on the right.

The blue icon used to download, print or email a receipt

Frequently asked questions

Can I create fiscal receipts on the flat-rate tax regime?

No. Amenitiz does not support fiscal receipts on the regime forfettario. You will need another way to issue your receipts.

Do I need electronic invoicing to issue fiscal receipts?

No. The two are independent — you do not need to activate electronic invoicing to create fiscal receipts.

What is needed for the initial setup?

A valid VAT number in your company details, plus the credentials of your cassetto fiscale (Agenzia delle Entrate username, password and PIN) sent to the Amenitiz support team at [email protected].

I have lost the PIN or the credentials of my cassetto fiscale — what do I do?

Recover them on the Agenzia delle Entrate website: Hai smarrito il pincode o le credenziali. The Amenitiz support team cannot request this information on your behalf.

Can I change the design of the receipt PDF?

No. The design comes from the Agenzia delle Entrate as a fixed format and cannot be changed.

What do I do if I created the wrong receipt?

Cancel it from the Invoices → Receipts list and issue a RESO (return) receipt in its place.

Where can I find and download receipts issued earlier?

See How to find and download fiscal receipts.

How to create fiscal receipts from your Amenitiz account