Overview
Two ways to take a rate plan out of circulation: deactivate (pause it without losing the configuration — flip a toggle, flip it back later) or delete (gone for good). Both happen on the Rate plans list under Planning.
Deletion has guardrails — Amenitiz blocks it if the rate is in use elsewhere. Your Standard rate is the default and can't be deactivated or deleted at all.
Before you start
The Standard rate can't be deactivated or deleted — it's the fallback for everything. To stop selling it temporarily, close availability in Inventory instead.
A rate plan can't be deleted while: (a) other rate plans derive their price from it, (b) it's active on a channel manager (sent to an OTA), or (c) there are bookings linked to it. Amenitiz shows the specific reason in the error.
If the rate plan is connected to an OTA, deactivating it may disrupt distribution to that channel. Amenitiz will warn you and offer alternatives: closing dates in Inventory, changing terms in Pricing, or contacting support to permanently remove the OTA connection.
Deactivate a rate plan
Pause the rate plan — no new bookings can use it, but the configuration stays in place. You can flip it back on at any time.
Go to
Planning→Rate plansin the sidebar. You'll see all your rate plans listed.Find the rate plan and click the blue toggle next to it. It turns grey, meaning the rate is deactivated. Click again to reactivate.
If the rate plan is distributed to an OTA, you'll see a warning modal before the toggle takes effect — pick one of the alternatives, or confirm to deactivate anyway.
Delete a rate plan
Deletion is permanent. If the rate plan is linked to others, you need to break those links first.
(If applicable) Unlink the rate plan from its parent. Go to
Booking engine→Pricing, click the rate plan name to open its configurator, set the price and restrictions to independent so the rate no longer derives from another, and save.Go to
Planning→Rate plans, find the rate plan, click the three-dot menu (⋯) and selectRemove rate plan.A confirmation dialog appears. Type exactly what's shown in the quotation marks (this prevents accidental deletes), then click
Confirm. The rate plan is removed from your account.
FAQs
The delete button says I can't remove this rate plan — why?
The delete button says I can't remove this rate plan — why?
There are three blockers. The error message tells you which one applies:
Other rate plans derive from it — open
Booking engine→Pricingon those dependent rate plans and switch them to independent pricing before deleting the parent.It is active on a channel manager — the rate plan is mapped to an OTA. Contact [email protected] to remove the OTA mapping first.
Has bookings — historic bookings reference this rate. You can deactivate it instead so it no longer accepts new bookings, but the record stays for accounting.
Can I deactivate the Standard rate?
Can I deactivate the Standard rate?
No. The Standard rate is your default fallback — every booking that doesn't match a more specific rate uses it. To stop selling temporarily, close availability for the period in Inventory rather than deactivating the rate itself.
What's the difference between deactivating a rate plan and "closing" a rate?
What's the difference between deactivating a rate plan and "closing" a rate?
Deactivating turns the whole rate plan off everywhere, indefinitely — no new bookings can pick it. Closing is date-bound: in Inventory you can close availability for a specific period, up to two years, and the rate stays active before/after. Use deactivation for "I'm not selling this product anymore" and closing for "I'm full this week."
I deactivated a rate plan by mistake — can I bring it back?
I deactivated a rate plan by mistake — can I bring it back?
Yes. Go back to Planning → Rate plans and click the grey toggle to flip it back to blue. The original configuration is preserved — all pricing, restrictions and OTA mappings come back as they were.