Overview

The General Report provides a complete overview of your property’s performance over a selected period.

It includes key performance indicators (KPIs) such as:

Rooms sold
Rooms available
Occupancy rate
Room revenue
ADR
RevPAR
RevPAC
Length of stay
Guests
Breakfast metrics
Revenue and payment summaries

All performance indicators in this report follow the official definitions explained in this article. This article focuses specifically on how to interpret them within the General Report.

Step by step

Click Reports in the main menu.
Under All reports by category, find Revenue & Payments and click General report. You can also type its name in Search reports.
Set the Period you want to analyse. The figures update on screen.
To keep a copy, click Export and choose Export to Excel, or click Email to send it. See How to download or email your reports.

Understanding the indicators

Indicator	Simplified definition (full explanation here)
Total rooms sold	Total number of booked room-nights within the selected period. Based on stay dates. Cancelled bookings are excluded.
Total available rooms	Total number of room-nights that were available to receive bookings during the selected period. Availability is affected by room blocks and rate settings.
Occupancy rate (%)	Percentage of available rooms that were booked. Formula: `Rooms sold ÷ Rooms available × 100` Occupancy reflects how much of your available inventory was filled during the selected period.
Room revenue	Total revenue generated from room-night charges during the selected period. Based on stay dates. Excludes extras and city tax.
Average Daily Rate (ADR)	Average room revenue per booked room-night. Formula: `Room revenue ÷ Rooms sold` ADR measures your average selling price for occupied rooms.
RevPAR (Revenue per Available Room)	Average room revenue per available room-night. Formula: `Room revenue ÷ Rooms available` RevPAR reflects both pricing and occupancy performance.
RevPAC (Revenue per Guest)	Revenue per guest staying during the selected period. Formula: `Room revenue ÷ Number of guests` RevPAC shows how much room revenue each guest generates on average.
Average length of stay (LOS)	Average number of nights per booking during the selected period. A higher length of stay generally reduces operational workload and increases revenue stability.
Lead time (if displayed)	Average number of days between booking creation date and arrival date. Helps measure how far in advance guests book.
Number of guests	Total number of guests staying during the selected period. Based on stay dates.
Number of breakfasts sold	Total number of extra breakfasts sold during the selected period. Only breakfasts recorded as breakfast-tagged charges are included.
Breakfast capture rate	Percentage of guests who purchased breakfast. Formula: `Breakfasts sold ÷ Number of guests` This helps identify upselling opportunities.
Revenue summary	The revenue summary shows totals generated from: Accommodation (room revenue) Reception hall bookings (if applicable) Extra charges City tax Revenue may be displayed as: Gross revenue Net revenue Taxes For detailed definitions of gross, net and tax calculations, refer to this article. For a charge-by-charge breakdown, export the VAT charges report to Excel.
Registered payment summary	This section lists payments received during the selected period. Payments in this section: Follow a cashflow logic Are assigned to the payment date Include refunds on the refund date Are shown at hotel level only To find bookings with an outstanding balance, open the Unpaid bookings report.

Troubleshooting

The report is not arriving by email

Check your spam folder and the addresses you entered in Recipients. You can also click Export to download the file straight away.

Indicators do not match what I see in the calendar

Ensure you are comparing the same date range. The General Report uses stay dates and excludes cancelled bookings.

Available rooms look incorrect

Check for out of order or out of inventory blocks and verify rate availability during the selected period.

Breakfast numbers seem low

Breakfasts included in the room rate are not counted unless recorded as a breakfast-tagged charge.

Revenue numbers do not match the VAT charges report

The General Report uses stay-date allocation for performance metrics. The Excel file of the VAT charges report lists charges by charge date.

How to understand the numbers in the General Report