Properties in Portugal must file the IPHH (Inquérito à Permanência de Hóspedes na Hotelaria) guest-stay survey with INE, the national statistics institute. Amenitiz prepares that return from the bookings already in your account and sends it to INE for you.

You connect your INE WebInq account once. Each month, Amenitiz builds the return, checks it and files it with INE on the fixed schedule below.

This applies to properties in Portugal only.

Before you start

You need your own INE WebInq login — the one you use at webinq.ine.pt. There is nothing extra to request from INE or from Amenitiz.

Have your establishment details as registered with INE to hand: your 13-digit INE establishment code, your NUTS region, your NIF, your CAE establishment type, your category and your legal business name.

Your Amenitiz account files as one INE establishment, under one establishment code. If your account includes several properties or houses, they are all reported together — you cannot choose which ones are included. If they need to file under different establishment codes, contact our support team.

Step by step

Go to Reports → IPHH Report Settings.
Under INE WebInq credentials, enter your WebInq username and WebInq password.
In Establishment Information, fill in Establishment type (CAE), NUTS region, Category, NIF, INE establishment code and Legal business name (Designação social).
In Situation, tick Has accessible rooms if that applies to your property. Tick Seasonal operation if you close for part of the year, then select your Closure months.
If your establishment reports apartments, assign each unit its typology from T0 to T6 under Apartment typology (Quadro 2). This only classifies each unit for INE — it does not choose which units are reported. A unit left blank is still reported, as T0.
Click Save.

A banner at the top of the page — Complete your IPHH settings before submitting — lists anything still missing, such as the establishment code, the NUTS region or the WebInq login. When the banner clears, your property is ready and the next monthly run files for you.

How the monthly submission works

On the 3rd of each month. Amenitiz files the previous month's return on the 3rd, at around 06:00 UTC. Complete your settings before then.
If something blocks the return, Amenitiz tries again. This happens when, for example, a guest has no country of residence or INE refuses your WebInq login. From the 4th to the 10th, Amenitiz checks again every day and files as soon as the problem is fixed.
After the 10th, the month is closed. If the problem is still there on the 10th, Amenitiz does not file that month at all — fixing it later does not get it filed.
The figures are checked first. Each return is validated automatically before it leaves Amenitiz: your settings, INE's official code lists, the file structure INE expects, and INE's own plausibility checks. A return that does not pass is not sent.
A month is never filed twice. Once INE has accepted a period, Amenitiz does not send it again.

⚠️ Warning

Record a country of residence for every guest, in the Country of residence field of the guest's details — not their nationality. Bookings from online travel agencies (OTAs) often arrive without one, so check those guests in particular.

Guests resident outside Portugal with no country of residence count as unidentified. INE only accepts unidentified guests up to 5% of your other foreign guests and rejects the return above that, so Amenitiz does not file it.

The check runs on arrivals, guests who stayed the night and overnight stays. Going over on any one of them blocks the whole return. Add the missing countries before the 10th and Amenitiz files the month at its next daily attempt. After the 10th, it is too late.

⚠️ Warning

Amenitiz does not show the submission status in your account. INE emails you the result of each submission, and each month's status appears in your own INE account, under Entrega via ficheiro XML in WebInq.

Check there each month. If a month is missing, contact our support team with the property and the month concerned.

⚠️ Important

If you change your WebInq password, enter the new one in IPHH Report Settings. Until you do, the monthly submission fails.

FAQs

Which INE login do I use?

Your own existing INE WebInq adherent login — the same one you use to sign in at webinq.ine.pt. There is no need to create a second adherent.

Do I need any extra code or registration?

No. You connect your own INE login and that is the whole setup. There is nothing additional to request from INE or from Amenitiz.

Is my WebInq login stored securely?

Yes. It is stored securely and used only to file your IPHH returns with INE.

Do my credentials expire?

No. But if you change your WebInq password, enter the new password in IPHH Report Settings, otherwise the next submission fails.

Are the figures checked before they go to INE?

Yes. Every return is validated automatically before submission, including INE's own plausibility checks, and a return that does not add up is not sent. The check is automatic — Amenitiz does not show you the figures for approval first.

How do I know my return was submitted?

INE confirms each submission by email, and the accepted or rejected status per month appears in your own INE account under Entrega via ficheiro XML in WebInq.

Can I download the return and upload it to INE myself?

Not at the moment. Amenitiz sends the return straight to INE. A download option may come in a later release.

What if I have several properties?

Your whole Amenitiz account files as one INE establishment, under one establishment code. Every property or house in the account is reported together, and there is no setting to choose which ones are included.

The Apartment typology (Quadro 2) dropdowns do not do this either: they only classify each unit as T0 to T6, and a unit left blank is still reported, as T0.

If your properties need to file under different establishment codes, contact our support team.

How to submit your IPHH return to INE in Portugal