Overview

Conversations is now available to every Amenitiz property. It brings your Booking.com and Airbnb messages together in one inbox, with each guest's booking shown right beside the conversation.

We're bringing all your guest messages into Conversations because that's where we add new tools to help you communicate with your guests better and faster.

The OTA Inbox will be removed soon. From then on, Conversations will be the only place to read and reply to your guest messages. This article explains what changes, what stays the same, and how to start using Conversations today.

What changes

OTA Inbox will disappear from the Messaging menu. Use Messaging → Conversations instead.
All your guest messages sit in one list, whichever channel they come from.
Each conversation shows the guest's booking beside it: dates, room, payment status, your latest note and their stay history. You can reply without opening another screen.
Depending on your plan, you can also message guests on WhatsApp from Conversations once you connect WhatsApp Business. See How to set up WhatsApp Business and connect it to Amenitiz.

What stays the same

Your Booking.com and Airbnb messages, including past conversations. Conversations shows the same messages as the OTA Inbox.
Your replies reach the guest through Booking.com or Airbnb, in the same way.
Your Booking.com and Airbnb connections. There is nothing to reconnect.

Step by step

Go to Messaging → Conversations in the sidebar.
Select a conversation in the list on the left to open it.
To find an older conversation, type the guest's name in Search guests at the top of the list.
Type your reply at the bottom of the conversation and send it.

💡 Tip

For a full tour of the screen, see How to manage your Booking.com and Airbnb messages in Conversations.

FAQs

When will the OTA Inbox be removed?

Soon. Until then, you can use both: they show the same messages, and a reply sent from either one reaches the guest the same way. Start using Conversations now so nothing changes for you on the day it goes.

Will I lose my message history?

No. Your past Booking.com and Airbnb conversations are already in Conversations. Use the search field at the top of the list to find an older one.

Do I need to set anything up?

No. Your Booking.com and Airbnb messages appear in Conversations automatically. Depending on your plan, you can also connect WhatsApp Business to message guests on WhatsApp.

Does Conversations cost extra?

No. Conversations is free for every property.

Why do I see the same messages in Conversations and in the OTA Inbox?

They are two views of the same Booking.com and Airbnb messages. Once the OTA Inbox is removed, you will find them all in Conversations.

Does replying in Conversations change anything on the booking?

No. Conversations is for messaging only. To change the booking itself, open the full reservation from the panel on the right.

Changing from the OTA Inbox to Conversations: what to expect