Overview

By default, Amenitiz blocks new bookings once a room category is full — if you have 3 rooms and 3 reservations on the same date, no fourth booking can be taken on either your booking engine or the channel manager. This is a deliberate safety net to prevent overbooking.

There are cases where you actually want to oversell — for example, you're confident a guest will cancel, or you have a flexible room you can offer instead. In those cases you can turn the safety net off from the booking engine settings.

⚠️ Warning

Turning off this safeguard removes Amenitiz's protection against overbooking on every channel — your booking engine, Booking.com, Expedia, Airbnb, all OTAs you sell through. Once you accept the new booking, you have committed to honouring it; rehousing the guest is your responsibility. Only proceed if you understand and accept this risk.

Before you start

This setting applies globally to all room categories in your booking engine — you can't enable overbooking for one category only. If you turn it on, all categories lose the safeguard.
The setting affects only new bookings created from the Amenitiz side (booking engine, manual entry). OTA cancellations and overbookings driven by external sync delays are a separate story.
The change takes effect immediately. To revert, return to the same setting and switch it back to Yes.

Step-by-step

In the sidebar, go to Booking engine → Settings.
Open the Options tab.
Scroll to the bottom of the page to the Danger zone section.
Find Limit the number of possible bookings to the number of rooms in the category and set it to No.

Amenitiz will now allow bookings beyond your room category inventory. To re-enable the safeguard, set the same option back to Yes.

FAQs

Will Booking.com, Expedia or other OTAs keep selling rooms I don't have?

Yes. With the safeguard off, the channel manager pushes whatever availability you set, even if it exceeds your real inventory. Connected OTAs will continue to accept reservations and you'll be responsible for honouring or rehousing each one.

Can I allow overbooking for just one room type?

No. The setting is global to all categories in the booking engine. If you only want to oversell one specific category temporarily, the safer pattern is to leave the safeguard on and manually adjust inventory for that one category via Bulk Update.

How do I turn the safeguard back on?

Go back to Booking engine → Settings → Options, scroll to Danger zone, and set Limit the number of possible bookings to the number of rooms in the category to Yes. The protection resumes immediately for any new bookings.

I got an overbooking I didn't expect. What do I do?

First, contact the guest right away — explain the situation, offer to rehouse them in a similar property nearby at your cost, and waive any cancellation fees. Then check whether your overbooking safeguard is on and whether incoming iCal feeds may have delayed sync (iCals can take hours to update). If it's a recurring issue, contact [email protected].