Overview
The contact form on your Amenitiz website lets visitors send you a message without leaving your site. Each message arrives as an email in your property's inbox, and you can answer the visitor by replying to that email. This article shows you how to change the email address that receives these messages, and how to remove, hide or add back the form.
Before you start
Contact form messages are sent by email only, to the email address on your property. They don't appear in Conversations or the OTA Inbox.
When Amenitiz creates your website, a contact form is added to your contact page.
Visitors must tick the consent box under the form before they can send their message.
Change the email that receives contact form messages
Go to
Property→General.Under
Contact information, update the email address.Click the save button at the bottom of the page.
📌 Note
This is your property's main email address. Changing it also changes the email shown next to the contact form on your website. For more about this page, see How to update your property's general information (name, address and contact).
Remove or hide the contact form
Go to
Website→Websiteand clickCustomize.Click
Pagesand open the page that has the form (usually your contact page).In the list of blocks on the left, find
Contact block.Click the three dots next to it, then click
Delete element.
💡 Tip
To take the form off your website for a while without deleting it, click the hide icon next to Contact block instead. Click it again to show the form.
Add the contact form back
Go to
Website→Websiteand clickCustomize.Click
Pagesand open the page where you want the form.Click
Add an element.Click
Contact block.Click the new block to choose its design and edit its text.
Click
See my Siteto check how it looks.
Your changes are saved as you make them. For more about editing your website, see How to use the website builder.
FAQs
I got an unexpected email that looks like a guest enquiry. What is it?
I got an unexpected email that looks like a guest enquiry. What is it?
It was most likely sent through the contact form on your website. These emails come from [email protected] and include the visitor's name, phone number, email address and message. If it looks like spam, you can delete it: it is not a security issue.
How do I reply to a contact form message?
How do I reply to a contact form message?
Reply to the email as you would to any other. Your reply goes straight to the email address the visitor entered in the form.
Why don't contact form messages appear in Conversations?
Why don't contact form messages appear in Conversations?
The contact form isn't connected to Conversations or the OTA Inbox. It sends each message by email to the address on your property.
A visitor says they sent a message, but I never received it. Why?
A visitor says they sent a message, but I never received it. Why?
Check your spam folder for emails from [email protected].
Make sure an email address is filled in under Property → General. Without one, messages can't be delivered.
Messages that contain a web link are treated as spam by the Recaptcha app and are not sent.
Can I send contact form messages to more than one email address?
Can I send contact form messages to more than one email address?
No. The form sends to the one email address set on your property. To share messages with your team, set up a forwarding rule or a shared inbox with your email provider.
I'm getting too much spam through the form. What can I do?
I'm getting too much spam through the form. What can I do?
Your form is already protected by the Recaptcha app, which is activated automatically when your website goes live. It adds a check to the form that stops most automated spam. You can check that it is active in the Marketplace. If spam continues, you can hide or remove the form using the steps above.