Overview
This article shows you how to log into your Amenitiz account and how to reset your password if you've forgotten it. Every time you log in, Amenitiz sends a verification code to your email to protect your account and your guests' data.
Before you start
You need the email address and password of your Amenitiz user. If you don't have one yet, ask the account owner at your property to invite you.
Keep your email inbox open: you need it to receive the verification code each time you log in.
Step by step
Log in
Go to the Amenitiz login page.
Enter your email address and password, then click
Log in.Open the email from Amenitiz and copy the verification code inside.
Type the code in the
Enter verification codefield, then clickLog in.
💡 Tip
The code can take up to 5 minutes to arrive. If it doesn't, check your spam folder, or click Resend to get a new one. Always use the code from the most recent email.
Reset a forgotten password
On the Amenitiz login page, click
Forgot your password?.Enter the email address of your Amenitiz user, then click
Send reset link.Open the email from Amenitiz and click the reset link. The link is valid for 6 hours.
Enter your new password in
New passwordandConfirm your new password, then clickChange my password.Go back to the login page and log in with your new password.
FAQs
Do I have to enter a verification code every time I log in?
Do I have to enter a verification code every time I log in?
Yes. Amenitiz sends a new code to your email each time you log in. This protects your account and your guests' data, even if someone else knows your password.
I didn't receive the verification code. What should I do?
I didn't receive the verification code. What should I do?
Wait up to 5 minutes, then check your spam or junk folder. Make sure you're checking the inbox of the email address you log in with. You can click Resend to get a new code. If it still doesn't arrive, contact our team.
I didn't receive the password reset email. What now?
I didn't receive the password reset email. What now?
Check your spam folder and make sure you entered the exact email address of your Amenitiz user. If that address doesn't belong to an Amenitiz user, no email is sent. Check with the account owner at your property, or contact our team.
The reset link in my email doesn't work. Why?
The reset link in my email doesn't work. Why?
Each reset link works once and is valid for 6 hours. If it has expired or you've already used it, Amenitiz takes you back to the reset page. Enter your email address again to receive a new link.
How do I change my password when I'm already logged in?
How do I change my password when I'm already logged in?
You can change it from your user profile. See How to manage your personal information and password.
I can log in but I can't see all the sections. Why?
I can log in but I can't see all the sections. Why?
What you see depends on the permissions of your user. Ask the account owner at your property to give you access to the sections you need. See How to manage user permissions on your Amenitiz account.
Can several people use the same Amenitiz account?
Can several people use the same Amenitiz account?
Yes. The account owner can invite team members and choose what each one can access. Each person logs in with their own email address and password, and receives their own verification codes. See How to manage user permissions on your Amenitiz account.
The login page won't load. What should I check?
The login page won't load. What should I check?
Clear your browser's cache and cookies, then load the page again. Trying a different browser (for example Chrome, Firefox or Safari) tells you whether the problem comes from your browser.