Overview

You can move a booking to a different room without changing its dates — for example to offer the guest an upgrade, to free up a room for another booking, or to fix a booking placed in the wrong room. There are two ways to do it:

Drag and drop on the Calendar — the quickest way to move a single booking.
From the booking itself — works for every booking, including cottages, linked rooms and bookings with several rooms.

Before you start

Switching changes which room the guest stays in, not the dates of the stay. To change the dates, see How to edit dates of stay in a reservation.
The booking must already be assigned to a specific room. If it is still unassigned, assign it to a room first.
If the new room is already booked on those dates, Amenitiz warns you before saving. Confirming anyway creates an overbooking.
Once the switch is saved, availability updates automatically on your Booking Engine and your connected channels (Booking.com, Airbnb, etc.).

Drag and drop on the Calendar

Go to Planning → Calendar in the sidebar.
Hover over the booking and grab the handle that appears on its left edge. You can also press and hold the booking for a moment.
Drag it up or down to the row of the new room, on the same dates, and release.
Confirm the change in the window that opens. If the new room is already booked, this window warns you that the move will create an overbooking.

📌 Note

Drag and drop only changes the room. It cannot change the dates, and it does not work for cottages or linked rooms. For those, switch from the booking itself (below).

Switch from the booking

Open the booking: click it in Reservations, or on the Calendar.
In the booking summary, find the room you want to move and click the three-dot menu (⋯) next to it.
Select Switch room. Depending on your property type, this option may be called Switch accommodation, Switch apartment or Switch cottage.
Choose the new room from the list. Rooms that are blocked on those dates are not listed.
Confirm. The booking moves to the new room.

If the booking has several rooms, each room has its own ⋯ menu, so you can move one room without touching the others.

FAQs

Can I switch rooms from the mobile app?

Yes. In the Amenitiz app, open the reservation from the Activity or Calendar tab, tap the room, then tap Switch room. Pick the new room and confirm. Rooms that are already taken on those dates are marked Occupied.

What happens if the new room is already booked?

Amenitiz warns you before saving: "This unit is already booked! If you decide to proceed you will overbook this accommodation. You may need to modify other bookings in your property to avoid this." You can cancel and choose a different room, or confirm and then move the other booking to resolve the overbooking. To learn how overbookings work, see How to allow overbooking on your calendar.

Why can't I drag a cottage or a linked room?

The Calendar does not move cottages or linked rooms by drag and drop, and shows a message if you try. Open the booking instead and use the ⋯ menu next to the room, as described in Switch from the booking above.

Why can't I see the option to switch the room?

The option only appears once the booking is assigned to a specific room. If the booking is still unassigned, assign it to a room first, then switch it if needed.

Does switching to a different room type change the price?

No. Switching moves the booking to another room but does not recalculate the price. If you want the price to reflect the new room, for example after an upgrade, edit the booking's price yourself.

Will the guest be notified about the room change?

No message is sent to the guest when you switch the room. If you want to let them know, for example about an upgrade, message them yourself. If you use automated emails, the ones still scheduled for this booking are updated to match the new room type.

How to switch rooms on a reservation