Overview
This article explains how to configure your INE Report Settings, generate a complete INE (Instituto Nacional de Estadística) report, and submit it to the INE IRIA portal (which replaced ARCE in February 2026).
Amenitiz produces an XML file and a companion Excel spreadsheet ready for INE submission. No manual edits needed — just download the XML from your email and upload it to the INE portal in a few clicks.
This article is useful if you need to:
Configure your property's INE reporting details for the first time
Generate an INE report
Understand what data is included in the report
Before you start
The INE Survey Report is available only for properties located in Spain.
Your property country must be set to Spain in
Property → General.Guest information must be complete — especially nationality and, for Spanish guests, their Autonomous Community. If any guest in the reference month is missing these details, the report won't be generated automatically; you'll receive a preflight email listing the records to fix. See the troubleshooting section below for details.
To populate guest country and region data automatically, your property must have Chekin integrated, with check-in activated and SES registration configured. Without this, the report will rely on whatever is entered manually in Amenitiz.
Step by step
1. Configure your INE Report Settings
Before generating your first report, fill in your INE settings. You only need to do this once, but review the settings before each report — especially employee numbers.
Go to
Reportsfrom the main menu.Find the INE Survey Report card.
Click the
INE Report Settingsbutton.Fill in the required fields across the three sections described below.
Click
Save.
📌 Note
Some required data is managed elsewhere — on the Property → General page and in Settings → Billing. If anything is missing, it will be clearly shown on the INE Report Settings page so you know exactly what to complete.
Establishment Information
Establishment Type — Select your official INE establishment type (e.g. Hotel, Hostal, Pensión, Apartamento Turístico, Casa Rural). This determines which XML format is generated for your property.
Category — Select your official category as assigned by your regional tourism authority (e.g. 3 Estrellas, 2 Llaves). The available options update automatically based on your Establishment Type.
Registration Number — Your official tourism registry or licence number (shown for Hotels and Rural Tourism types).
Legal Business Name — Your legal company or business name as registered with authorities.
Report Contact (Apartments and Rural Tourism only)
Job Title — The job title of the person filing the report (e.g. Manager, Owner, Director).
Name, phone, and email are filled automatically from your profile.
Employee Information
Update these numbers before each report, as they should reflect your current staffing situation.
Unpaid Staff — People working without salary (e.g. family members or owners).
Permanent Employees — Employees with permanent or fixed contracts.
Temporary Employees — Employees hired on a temporary or seasonal basis.
2. Generate the report
Go to
Reportsfrom the main menu.Select the INE Survey Report card.
Choose the month you want the report to cover. INE require that the report submitted covers a full month regardless of the specific time period they are surveying.
Click
Generate.
The report is sent to your email. This may take a few moments.
📌 Note — if guest data is incomplete
Instead of the usual report email, you'll receive a preflight email listing each guest record that needs attention, with a one-click link to fix each one. After fixing the records, generate the report again. See the troubleshooting section below for the full walkthrough.
3. Download and submit
You will receive an email with two attachments:
XML file — The file you upload to the INE. It is automatically generated in the correct format for your property type (Hotels, Apartments, or Rural Tourism) based on your Establishment Type setting. It includes all required INE sections: guest movements (arrivals, departures, stayovers), room occupancy by type, pricing metrics, and staffing.
XLSX spreadsheet — A detailed breakdown for your own records, showing guest arrivals, stayovers, departures, and room occupancy by day, nationality, and Spanish region.
Open the email from Amenitiz.
Download the XML file.
Go to the INE IRIA portal.
Upload the XML file.
What data is included in the report
Guest movements
For each day of the selected period, the report tracks:
Arrivals (ENTRADAS) — number of guests checking in
Departures (SALIDAS) — number of guests checking out
Stayovers (PERNOCTACIONES) — number of overnight stays
Guest counts include adults and children together — both are reported as occupants. Guests are grouped by nationality. Spanish guests are further broken down by Autonomous Community.
Guest country and region data comes from your booking records, enriched by Chekin check-in data where available for greater accuracy. The Spanish region of a guest is read from their customer profile — Chekin populates it automatically on check-in, and you can also set it manually on the customer record.
📌 Note — region missing for a Spanish guest
If a guest's Autonomous Community or province is missing from the report, set it manually. Go to Clients → [client name] → Edit, open the customer record, and select the region/province. Regenerate the INE report afterwards to pick up the change.
📌 Note — countries outside INE's main list
INE asks for a specific set of countries. Guests from a country that's not on that list are aggregated into the "unknown" bucket in the XLSX rather than appearing by name. Their stay is still counted in the totals.
Room occupancy
The report classifies occupied rooms daily into the categories required by INE:
Double rooms — single use — rooms with max occupancy of 2, occupied by 1 guest
Double rooms — double use — rooms with max occupancy of 2, occupied by 2 or more guests
Other rooms — single rooms, triples, family rooms, suites, and all other room types
Pricing metrics
RevPAR — Revenue per available room for the selected period
ADR — Average daily rate for the selected period
Channel breakdown — ADR and percentage of occupied rooms split by distribution channel (Direct Bookings, OTA, Manual Bookings, Company Bookings). Channels that cannot currently be identified (traditional tour operators, travel agencies, groups) are reported as zero. This is accepted by INE.
Property and staffing information
Property details (name, address, CIF/NIF, phone, room count, available places) are pulled automatically from your property profile. Employee counts come from your INE Report Settings.
Important rules
Cancellations and no-shows are excluded — only confirmed and modified bookings are counted in arrivals, stayovers, and departures.
Children are counted as occupants, together with adults. The report does not split adults vs. minors.
The XML always covers the full reference month. INE requires a full-month XML regardless of whether they've asked you for a specific week or the monthly questionnaire. A single full-month XML uploaded with your weekly credentials satisfies both the weekly and monthly obligations.
Review before submitting — while the report is designed to be ready for upload, we recommend a quick review before submitting to the INE portal.
If your report can't be generated due to missing guest data
If any guest record in the reference month is missing data INE requires — most commonly country or Autonomous Community for Spanish guests — Amenitiz won't produce a broken report. Instead, you'll receive an email titled "Tu informe INE necesita atención antes de poder generarse", listing each guest record that needs attention with a one-click link to fix it.
How to fix each record
Open the email from Amenitiz.
Click the Corregir cliente link next to a record. This takes you straight to that customer's profile in Amenitiz.
Fill in the missing field — for Spanish guests, this is usually the region/Autonomous Community on the customer record.
Save the record.
Return to the email and repeat for each remaining record.
Once all records are corrected, go back to
Reportsin Amenitiz and generate the INE report again. The email this time should contain the XML and Excel files, ready to upload to IRIA.
📌 Note — if you don't know a guest's region
If you genuinely don't have a region for a particular guest (and can't get it from the booking notes, the ID document, or the booking address), set it to Desconocida (Unknown). INE accepts this — it's a more accurate reflection of what you actually know than guessing. Avoid filling in a region you're not confident about, as that data will live permanently on the customer record and will affect future statistics and reports.
Preventing this in the future
To minimise the chance of receiving this email in future months, make sure that:
Region is set as mandatory in your check-in flow, so guests can't complete check-in without providing it.
Chekin is integrated, with check-in activated and SES registration configured. This populates guest country and region automatically when the guest completes their online check-in.
Quickly verify recent bookings have country and region recorded before running the INE report each month.
FAQs
Do I need to edit the XML file before uploading?
Do I need to edit the XML file before uploading?
No. The XML is generated with all required sections and should be accepted by the INE portal as-is.
Why does my report cover the full month even when INE only asked me for a week?
Why does my report cover the full month even when INE only asked me for a week?
INE requires the XML to contain a full month regardless of whether they've asked you for a specific week or the monthly questionnaire. There is no weekly XML format. Upload your full-month XML using your weekly questionnaire credentials and it satisfies both your weekly and monthly obligations in a single submission.
Are cancellations and no-shows included in the report?
Are cancellations and no-shows included in the report?
No. Only confirmed and modified bookings count toward arrivals, stayovers, and departures. Cancellations and no-shows are filtered out before the report is built.
How are children counted?
How are children counted?
Children are reported as occupants together with adults — the report doesn't split them out as a separate group. If you need adult-vs-minor figures for another statistical filing, you'll need to derive them separately.
Why do some channels show zero in the pricing section?
Why do some channels show zero in the pricing section?
Amenitiz currently maps four booking sources (Direct, OTA, Manual, Company). Channels we cannot identify — such as traditional tour operators, travel agencies, and groups — are reported as zero. This is accepted by INE.
Where does guest nationality data come from?
Where does guest nationality data come from?
From your booking records, enriched by Chekin check-in data where available. If Chekin data is not present, the system uses the guest's country on file in Amenitiz. You can also set or correct the country manually on the customer record.
What if a guest's country isn't in INE's list?
What if a guest's country isn't in INE's list?
INE asks for a specific set of countries. Guests from a country outside that list are still counted in your totals, but appear under the "unknown" bucket in the XLSX instead of by name. Their stay is not lost — only the per-country breakdown is affected.
I changed my Establishment Type. Do I need to regenerate?
I changed my Establishment Type. Do I need to regenerate?
Yes. The Establishment Type determines which XML format is produced. If you change it, generate a new report for the same period.
What if I don't see the INE Report option?
What if I don't see the INE Report option?
The INE report is only available for properties with their country set to Spain. Check your property settings under Property → General.
Why is my INE Survey Report data incorrect?
Why is my INE Survey Report data incorrect?
This report uses data from your booking records and guest files. If the guest country or region is missing or incorrect for bookings in the selected period, nationality- and region-based data will be inaccurate.
The automatic population of guest nationality and region relies on Chekin being integrated, with check-in activated and SES registration configured. If Chekin is not set up, or if a specific guest is still missing region data, you can fix it manually by editing the customer record under Clients → [client name] → Edit and regenerating the report.
My INE report can't be generated because of missing guest data. What should I do?
My INE report can't be generated because of missing guest data. What should I do?
If guest records in the reference month are missing data INE requires — typically country or Autonomous Community for Spanish guests — Amenitiz won't produce a broken report. You'll receive a preflight email instead, listing each record that needs attention with a one-click link to fix it. Once the records are corrected, regenerate the report. See the troubleshooting section above for the full walkthrough.
What if I have many records to fix?
What if I have many records to fix?
Each record needs to be opened individually — there's no bulk-edit tool for customer records at the moment. The one-click links in the email make the navigation as fast as possible. We're aware that this can be tedious when many records are involved, and bulk editing is something we're considering for future improvements.
Can Amenitiz fill in a default region (e.g. my local region) for all the missing records?
Can Amenitiz fill in a default region (e.g. my local region) for all the missing records?
No, for two reasons. First, we don't know the actual region of each guest — some may be from elsewhere in Spain, and writing the wrong region into a customer record permanently corrupts that record for all future reports and statistics. Second, the report is generated from your customer records rather than stored as a separate document, so any change has to happen on the records themselves before regenerating. The recommended approach is to set the region accurately for guests you can identify, and use Desconocida for the rest.
What if my settings are incomplete?
What if my settings are incomplete?
The system will check for required fields before generating the report and prompt you to complete any missing information. Missing data from Property → General or Settings → Billing will also be flagged on the INE Report Settings page.