Overview

Accommodations are the rooms or units you sell. They appear on your website, your Booking Engine and your connected OTAs. This article shows you how to create an accommodation, edit it, and ask for one to be deleted.

Before you start

If you use the Channel Manager, your accommodations must match the OTA's structure. For example, 1 Double Room with 5 units on Booking.com should be 1 Double Room with 5 units in Amenitiz.
The menu and buttons are named after your accommodation type. A property with only rooms sees Rooms and Add a new room. A property with more than one type sees Accommodations and Add a new accommodation.
Only Amenitiz support can delete an accommodation, at the account owner's request. Deletion is irreversible.

Step-by-step instructions

Create an accommodation

In the sidebar, click Property → Rooms (or Accommodations).
Scroll to the bottom of the list and click Add a new room (or Add a new accommodation). If you have no accommodations yet, click Get started.
Fill in the form. The next section explains each field.
Click Save. If the new units go beyond what your subscription covers, a message shows your new plan. Confirm to continue.
If your Planning is activated, give each unit its own name or number, then save. You then land on your calendar.

Next steps after creating an accommodation

A new accommodation is added to your default rate plan only. To make it sellable everywhere you want:

Add it to your other rate plans: How to find, create and manage a rate plan.
Open availability for its rate plans: How to enable availability for your rates. Without this, guests can't book it.
Link sales terms to the rate plan: How to create and modify your sales terms.
Adjust prices for specific days if needed: How to change price and availability for a specific day.
Optional: set up pricing per person or pricing by age range, restrictions and minimum and maximum stays.
Optional: add amenities and add pictures.
Selling it on an OTA? See How to add a new room to an existing OTA connection.

The accommodation form

Accommodation type: room, apartment, villa or reception hall (cottage for B&Bs and property managers). It names your menu and buttons and helps the Channel Manager sync correctly.
Name and Description: shown to guests on your website and Booking Engine.
Units: how many identical units of this type you have, from 1 to 50.
Maximum guests, Maximum adults and Maximum children: how many people the accommodation sleeps.
Room size and Room View: optional. Enter 0 as the size to hide it.
Default price and VAT rate: the base price per night. You can change prices for specific dates later.
Visible on your booking engine and Visible on your website: choose where guests can see and book it.
Bedding: click add bed for each bed type and quantity.
Room amenities and Pictures: what the accommodation offers and its photos.

Edit an accommodation

Go to Property → Rooms (or Accommodations).
Click the three-dot icon on the accommodation's row and select Edit room. If your accommodation is another type, the option is named after that type.
Change the fields you need.
Click Save.

📌 Note

Once your Planning is activated, the Units field is greyed out. To add or remove units after that, contact [email protected].

Delete an accommodation

You can't delete an accommodation yourself. Amenitiz support does it for you. Before you ask, make sure that:

The accommodation is no longer sold on your Booking Engine or website.
All current and upcoming reservations are moved to another accommodation: How to switch rooms on a reservation.
You have downloaded any reports that include the accommodation. Their links stop working after deletion.
The accommodation is disconnected from every OTA (Airbnb, Booking.com and others) on the OTA's side.
No contract commitment remains on the accommodation. You can check your subscription in Settings → Billing Information.

Then the account owner emails [email protected] from the owner email address on file, with:

The exact name of the accommodation to delete.
Confirmation that all the points above are done.

⚠️ Warning

Deletion is irreversible. Any reservation still linked to the accommodation moves to the Unallocated bookings row at the top of your calendar until you reassign it.

FAQs

Can I stop selling an accommodation without deleting it?

Yes. Edit the accommodation and set Visible on your booking engine and Visible on your website to No. Guests can no longer book it online, but you can still add manual reservations to it.

Why won't my accommodation save?

Check the capacity and price fields. Maximum guests and Maximum adults must be at least 1, and Maximum guests can't be lower than Maximum adults. Maximum children must be lower than Maximum guests. The Default price must be at least 1 and the VAT rate between 0 and 100.

How do I change the number of units of an accommodation?

Until your Planning is activated, edit the accommodation and change Units. After that, the field is locked: email [email protected]. Adding units can change your subscription price. See Amenitiz Pricing.

Does deleting an accommodation remove it from connected OTAs?

No. Deleting in Amenitiz does not deactivate the listing on Booking.com, Airbnb or any other OTA. Remove the listing in each OTA's extranet before you ask for deletion.

What happens to reservations linked to a deleted accommodation?

They move to the Unallocated bookings row at the top of your calendar. Open each reservation, click Room actions → Switch accommodation and pick an available accommodation.

How to create, edit, or delete an accommodation